Filing a complaint

 To make a complaint, please follow the steps below:

1. Return / complaint form
Fill out the return/complaint form and attach it to the package. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, the reason for complaint, date of purchase and occurrence of the defect.

2. Product shipment
When submitting a complaint, please send the product back with all its accessories - necessarily in a cardboard box (!) - original or at least the same size as the original paper box (40cmx30cmx10cm).
 3. Shipping

The claimed product should be sent to the following address:
Bag's Philosophy Karolina Audycka
Poznańska 7
12-100 SZCZYTNO/POLAND


Return
Under current law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary statement and send it to our address along with the returned product/products:

Bag's Philosophy Karolina Audycka
Poznańska 7
12-100 SZCZYTNO/POLAND

Please send the product with all its accessories - necessarily in a carton (!) - original or at least the same size as the original paper box (40cmx30cmx10cm).

To the package with the statement and the returned product/products, also attach all the accessories received with it.

Modified or personalized bags at the customer's request are not refundable!